I. Information You Voluntarily Provide
When you interact with our site for purposes of placing an order, creating an account and/or profile, or making a payment on our Site, we may collect your name, email address, mailing address, contact numbers, age, height, weight, credit card number, and expiration date. The personally identifiable information we collect when you place an order, create an account and/or profile or make a payment on our Site may be used for the purposes outlined in this policy, including:
- To fulfill your requests for products and services;
- To notify you of order, delivery, and shipment statuses;
- To provide you with offers from Align;
- Enhance your experience with us; and
- To contact you when necessary.
Credit Card and Payment Information
Align does not share any of your payment information with third parties (except to its payment processors).
Information Provided in Optional Surveys
Align periodically asks members to participate in online surveys or fill out online questionnaires concerning topics such as the effectiveness of the weight loss program, advertising effectiveness and customer satisfaction. All surveys and questionnaires are optional and the information collected will not be associated with any user’s personal information. Information gathered may be shared with third parties in order to improve customer satisfaction and program effectiveness. No personal information of any user will be connected to survey or questionnaire results.
Other Information You May Voluntarily Provide
From time to time, Align collects third-party email addresses or other contact information from our users and customers so that Align may send information to their friends and family on an as-requested basis. For example, Align collects email addresses when a customer provides us with that information so that we may send out Referral Coupons. We also require the same when users utilize certain functions such as “email this to a friend” features.
In addition, from time to time, Align may make and/or offer new products and services available for users which may involve different privacy practices, which such practices will be disclosed to users at that time.
II. Information Collected Automatically
We also collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of our Site. This information may be used for our business purposes. We may link this information to personally identifiable information for these and other purposes, including personalizing your experience on our Site.
When you use our Site, we gather web traffic information via “cookies”. Cookies are small pieces of digital information stored by your browser on your computer and tracks initial and returning visits, browsing patterns on our site, and products ordered and viewed. Our cookies do not contain personally identifiable information, but they enable us to identify you as a repeat visitor and help us personalize your experience. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. You need to have cookies enabled on your computer in order to use our site. If you do not accept cookies to use our Website, you may not be able to use certain resources or features of our Website.
Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies, and they are not placed on your computer.
Web Beacons, Pixel Tags, and 3rd Party Cookies
Align, or third parties engaged by us, may use web beacons on some pages of this site. A web beacon (also known as a pixel tag or clear GIF) is a graphic image which is used to better understand the browsing patterns of visitors to the page.
When the HTML code for the web beacon points to a site to retrieve the pixel image, information can be passed along such as the IP address of the computer that requested the image, the time the web beacon was viewed and for how long, the type of browser that was used, and previously set cookie values. Web beacons DO NOT pass or read personally identifiable information about you.
Web beacons work in conjunction with cookies set by trusted third parties that are used to assess the effectiveness of particular promotional campaigns or to optimize advertising once a user leaves a website. View your browser’s help section to determine how to configure your browser to reject or manage first-party (i.e., Align) and/or third-party cookies. Align shares aggregated information collected through web beacons to vendors for which the beacon was set to determine the success of marketing campaigns, but does not disclose personally identifying information to these vendors.
Third-party ad servers may track anonymous website usage through web beacons on our Site and other websites. They do this by setting a cookie (or reading a cookie previously placed by them) on users’ computers to track the activities of users who view a web page that contains web beacons.
Technologies other than cookies may be used by third-parties in a similar way, to recognize the email recipient’s computer or device and to keep track of which user identities match to which devices or browsers, and those technologies may not respond to browser settings that block conventional cookies. You may opt out of many of these types of technologies by visiting the NAI’s opt out page at http://www.networkadvertising.org.
How we respond to “DO NOT TRACK” signals
We do not respond to web browser “do not track” signals or other mechanisms that provide you the ability to exercise choice regarding the collection of personal information about your online activities over time and across third-party websites or online services.
III. What Align Does With Your Information
How does Align protect customer information?
Protecting your information from unauthorized disclosure is important to us. We use the industry standard technology to protect the security of your information. We have taken certain physical, electronic, contractual and managerial steps designed to safeguard the information we collect from you. Unfortunately, no data transaction over the Internet can be guaranteed to be 100% secure.
Will Align disclose the information it collects to outside parties?
Align shares your information (other than payment information) with third-party vendors for shipping and billing purposes and with other third-parties that provide a service to help us operate our business and the Site and administer activities on our behalf.
Align may also provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors.
In addition to what we have described above, Align may also disclose your personal information to third-parties in certain limited circumstances, as follows:
- As necessary if we believe that there has been a violation of our site Terms and Conditions, of the law, of our rights or of any third party,
- To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law,
- To share your account information with other members of your household.
Mobile Devices/Third-Party Fees
From time to time, we may make mobile device applications and mobile marketing campaigns available to you and may allow you to register for services that involve push notifications and/or emails being sent to your mobile device. You are responsible for obtaining access to the mobile device services. Such access may involve third-party fees, including mobile carrier, text messaging, or airtime charges. You are solely responsible for those fees, including any and all fees associated with the use of the applications, delivery of the messages, emails or other materials to your mobile device.
Please consult your mobile service provider’s pricing plan prior to registering for any such service to determine the charges for sending and receiving push notifications or emails from/to your mobile device. You will be given the opportunity to opt-in to receive push notifications or emails to your mobile device at the time you register for the campaign and with each message or email you receive.
IV. Your Rights and Your Consent
A Special Note to Parents or Legal Guardians
This Site is neither intended for nor directed to children under the age of 13, and we shall not knowingly solicit or collect any personal information from such children. If we become aware of such collection, we will promptly delete such information.
Your Consent and Notification of Change
If you opt-out of promotional or newsletter emails from Align, we may continue to send you certain transactional communications, such as service announcements and administrative messages relating to your account with us that are necessary to our relationship with you.
V. Third-Party Websites